BumbleBear Help Desk BumbleBear Help Desk Knowledgebase
Killer Queen
Suggested knowledgebase articles:

Knowledgebase Killer Queen

Articles in this category

First Time Setup

Before signing off on delivery Thoroughly inspect the packaging Fully unpack the machine and thoroughly inspect the cabinetry If any damage is noticed, take multiple pictures, document damages on pap...

Accessing the Joysticks and Buttons under the Console

In the event that something goes wrong with a joystick or button on your Killer Queen machine, you'll need to access the control panel. Behind your coin door, there are two latches on the left and rig...

Troubleshooting Killer Queen Displays

Alright, so you want to play some Killer Queen but your cabinet looks... off. There's nothing on the display. Don't panic; in almost every case, a black screen is usually just an indicator that some...

Killer Queen is running at 1080i/50hz - how do I fix this?

Update: If you are experiencing this issue, we highly recommend replacing your HDMI splitter with one that has EDID dip switches that can hard-set the display output to 1080p60hz. Customers have repor...

No Inputs or Outputs on the RIO board - Check For Blown fuses

There have been a couple of customers recently who have had issues that were difficult to diagnose after basic troubleshooting. One recent issue, from Connor M, was as follows: "I am trying to run a t...

ASUS pn51-e1 Configuration

This was the first computer we used to support 4K. It's a fine computer but is a little finicky in it's set up This would affect machines with serial numbers between KQ1168-KQ1182 USB Ports The front ...

Wiring a Bill Acceptor to RIO Board (Only for RIO board Killer Queen)

The Raw Thrills cabinets have a pre-wired 3-wired dongle specifically for a MARS MEI 2600 series 12VDC Bill Acceptor. The connections are: 1.) RAW Thrills RIO Board P4  DBV_1_Blue to pin 4 on the MEI....

Upgrading to 4K

Do You Need This? If both monitors are 4K and the game is blurry, chances are you want to do this.  What Will You Need? A new PC from the list of approved models (the nuc7 i5 cannot support 4K) Repla...

IO Boards for Killer Queen - What are they and how can I identify mine

What is an IO board? Simply put it's a circuit board that sits between your inputs (buttons, joysticks, etc), your outputs (lights, fans, etc) and the computer. Killer Queen has had a long history and...

Attract Screen Videos are tearing

Please update to the latest version of Killer Queen to get rid of tearing

Wiring Diagram

Please refer to the manual entry here: WIRING AND SYSTEM DIAGRAMS